Shipping Policy

Effective date: 8 August 2026

Dwylo is a trading name of Blue Gold Vintage Limited.

Where we ship

We ship worldwide, subject to available delivery services and destination restrictions. If we are unable to ship to your address, this will normally be shown at checkout or we will contact you after your order is placed.

Dispatch time

We aim to dispatch orders within one working day of payment being received.

Working days are Monday to Friday, excluding UK public holidays. Orders placed after normal working hours, at weekends or on public holidays will be processed on the next working day.

During unusually busy periods, dispatch may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Delivery services and charges

We use carriers including Royal Mail, FedEx and UPS. The delivery service, cost and estimated delivery timeframe available for your order will be shown at checkout before payment is taken.

Delivery timeframes are estimates, not guarantees. Delays can occasionally occur because of carrier disruption, customs processing, adverse weather or other circumstances outside our control.

Where tracking is available, tracking information will be included in your dispatch confirmation email.

International orders: taxes and duties

For orders delivered outside the United Kingdom, local taxes, import duties, customs charges and carrier handling fees may apply.

Where these charges are not collected at checkout, they are the responsibility of the customer. Dwylo is not responsible for delays, additional costs or non-delivery caused by unpaid customs charges or a customer’s failure to provide information required for customs clearance.

Delivery address

Please ensure that the delivery address, email address and contact details entered at checkout are accurate.

If you need to amend an address, contact support@dwylo.com as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

If an order is returned to us because an address was incomplete or incorrect, or because delivery was not collected or accepted, we can arrange redelivery once any additional delivery cost has been paid. Alternatively, we can refund the item price less the original and return delivery costs where applicable.

Missing or delayed orders

If your order has not arrived within the estimated timeframe, please check the tracking information first and then contact us at support@dwylo.com with your order number.

For consumer orders, goods remain our responsibility until they are delivered to you or to someone you nominate to receive them.

Contact

For delivery questions, please contact:

Dwylo
Email: support@dwylo.com